Shipping + Returns

LOCAL PICK UP

Enter code LOCALPICKUP at check out for free pick up at Juniper, located at 80 Prince William Street in Uptown Saint John.

Orders are typically ready for pick up within 3 business days of purchase. A notification email will be sent when your order is ready for pick up; you will have 2 weeks from the date of this email to pick up your order. 

While you don't need to be local to choose local pick up at checkout, any orders not picked up within the 2 week window will be cancelled with no refund given, unless earlier arrangements were made.

SHIPPING

Orders will ship within 5 days of purchase, unless indicated otherwise. Your tracking number will be emailed to you and is the best way to check on your parcel status.

Rates:

$10 CAD flat rate shipping within Canada.
$10 USD flat rate shipping within USA.
International rates are calculated at checkout.

Note that orders shipping outside of Canada may be subject to additional taxes and import fees upon receipt and are the purchaser's responsibility.

Parcels are sent via Canada Post, UPS, FedEx, or other freight suppliers based on shipping rates to your area.

Kelsey Eleanor Studio ships internationally with rates calculated at checkout. Please reach out if your country doesn't appear as an option.

RETURNS

Kelsey Eleanor Studio does not accept returns or exchanges. Product photos and dimensions are shown in listing descriptions to help inform your decision.

DAMAGED PIECES

Although each piece is carefully packaged for shipping, in the event that your order arrives damaged please send photos of the parcel exterior and broken pottery to hello@kelseyeleanor.com upon delivery.

Please keep in mind that pottery can be damaged and even break if it is dropped or not properly cared for. These circumstances are out of my control and I cannot offer replacements for broken wares.